Coviant Software is, once again, the leading managed file transfer software vendor according to the SoftwareReviews 2022 Emotional Footprint. The distinction is based on the collective knowledge of actual users of Coviant Software’s Diplomat MFT secure, managed file transfer platform, and placement is based on satisfaction with product features, vendor experience, capabilities, and emotional sentiment. SoftwareReviews, is a division of IT research and consulting firm Info-Tech Research Group.
Coviant Software was determined to be champion based on the strength of its industry-best 9.0/10 composite score, representing the complete, aggregated satisfaction score from Diplomat MFT customers. Vendor Support, Business Value Created, Breadth of Features, and Ease of Implementation were amongst the strongest capabilities associated with Diplomat MFT, resulting in a 98% Plan to Renew reported by their users.
Coviant Software also received a high Emotional Footprint score of +92 receiving high scores around being respectful, enabling productivity, performance enhancing and saving time from a service and product experience perspective. The Emotional Footprint makes SoftwareReviews’ ranking unique as it is the inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation. This creates a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view.
In our view, the consistently high rankings we’ve earned over the years can be attributed to our three core areas of focus:
- Develop the best possible secure, managed file software platform on the planet and pursue continuous improvement based on technical innovation and an attentive ear to customer needs;
- Demonstrate a deep respect for each of our customers and an appreciation for their trust in us by delivering the best possible customer service and support in return for their investment in Diplomat MFT; and,
- Offer Diplomat MFT at an ethical price and in three right-sized editions that ensure every organization that prioritizes data security and regulatory compliance doesn’t have to make a choice between staying on budget and keeping high-value data safe.
You Like Us. You Really Like Us.
And, as we never grow tired of saying whenever Diplomat MFT earns a blue ribbon, as much as we appreciate being recognized by independent researchers and industry organizations, our most treasured awards are the ones we receive from our customers. We are grateful whenever an organization chooses to invest in or renew their agreement with Coviant Software. We are committed to doing everything possible to earning and retaining your business.
And if you want to see what all the fuss is about, you can download a trial version of Diplomat MFT.