Relentless Dedication to Managed File Transfer Excellence

by | Apr 25, 2022

There are three things we take pride in here at Coviant Software: building the best managed file transfer software (Diplomat MFT) on the planet, offering Diplomat MFT at the best managed file transfer software value on the planet, and supporting our products with relentless dedication all over the planet. On that last point, our dedication to customer support was affirmed by the recent SoftwareReviews customer survey ranking, where we came in first among other managed file transfer vendors.We believe that having the best MFT software is only part of the customer success equation.

Our process automation, security, ease-of-use and integration, and no-code approach to manage file transfer workflows make using Diplomat MFT simple, but if we abandon the customer after the sale, it won’t be long before the customer abandons us. We won’t let that happen. And so, when we see that, based on third-party research, Coviant Software customers are delighted by their experience with Diplomat MFT and by our customer support team, it makes me smile.

Way Above Average

I recently read that, according to the American Customer Satisfaction Index, the average rate of customer satisfaction with software is 76%. For users of Diplomat MFT, Coviant Software customers gave us an average of 94%. Ninety four percent. That means Diplomat MFT does what we say it will do, simply and reliably, every time. That also means that when you’ve got a question, one of our people will answer that question and give you the help you need, every time.

And while 94% is an outstanding number, it also means that we see an opportunity to do better and that’s why we continue to work on improvements to both our product and our service. We recently added an SFTP server to our product portfolio and we’ve got some nifty new features that we’ll be announcing soon, so keep your eyes peeled for that. We believe that, once those things are out in the market, we’ll see that number climb. Maybe 96% or even higher.

Even if we hit 100%, we might pop the cork on a bottle of champagne, but we probably won’t take the time to sip it. We will not rest on our laurels. That’s not what got us to number one in the managed file transfer industry. Complacency is a dangerous sentiment in technology, and we’ll not be satisfied to know that, while our customers are delighted with our product, that survey took time to complete and process and so the number is already old. Yes, we’re number one; but we want to be number one again next year. And the year after that.



King of the Managed File Transfer Hill

When you aren’t number one in the game of King of the Hill, the objective is to knock whoever is standing at the top of the hill off. That means, when you are the one standing at the top, you’ve got to defend your turf, and looking at the list of plaudits we received from managed file transfer customers, we’ve got a lot of work to do to maintain that number one ranking. Here’s a list of some of the things we were best at:

  • Breadth of Features
  • Business Value Created
  • Ease of Data Integration
  • Ease of Implementation
  • Ease of IT Administration
  • Encryption & Decryption
  • File Transfer
  • High Performance
  • Transport Security
  • Vendor Support


Diplomat MFT Product Scorecard

H2H Reports


Download the Diplomat MFT Product Scorecard report generated by SoftwareReviews. The report measures areas including Customer Service, Product Features, Vendor Satisfaction and other key criteria against Enterprise category averages and is a very useful tool for evaluating MFT vendors.

That’s a lot of turf to defend, but we climbed our way to the top and we’re confident we will remain there. And we’d be honored to have you join us at the top by becoming yet another delighted Diplomat MFT user. If you need at top performing, secure managed file transfer solution, you can download a free trial version of Diplomat MFT, or you can schedule a free demonstration where we can show you how it works and answer your questions.

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