Award-winning MFT Software - Diplomat MFT
Award-winning MFT Software - Diplomat MFT

DIPLOMAT MFT: The HIPAA compliant file transfer tool trusted by leading healthcare organizations.

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Secure-by-Design (SFTP, PGP, DMZ, deployment)

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Best-value MFT Solution

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20+ years’ award-winning experience
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Ideal for regulatory compliance (HIPAA/HITECH)

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Easy-to-use, no-code installation and operation

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Simple integration and compatible with existing solutions

Trusted by major Healthcare Organizations

You’ll be in good company with customers such as Mass General Brigham and Molina Healthcare who depend on  Diplomat MFT for their secure managed file transfer needs.

Diplomat MFT: Managed File Transfer Solutions for Healthcare.

The U.S. healthcare sector is rapidly adopting Managed File Transfer (MFT) solutions to address the growing challenges of secure data exchange and regulatory compliance. As healthcare organizations handle increasing volumes of sensitive patient data, the need for robust, HIPAA-compliant managed file transfer systems is paramount.

According to recent industry reports, the healthcare sector faces the highest average data breach cost of any industry, with a 42% increase since 2020. This alarming trend underscores the critical importance of securing protected health information (PHI), electronic health records (EHR), and maintaining compliance with HIPAA/HITECH. MFT software plays a vital role in safeguarding sensitive healthcare data by:

  • Automatically encrypting data both in transit and at rest
  • Providing detailed audit trails for every file transfer
  • Enabling secure file sharing across the entire healthcare supply chain
  • Automating workflows to reduce human error and improve efficiency

We have a range of healthcare customers who have implemented Diplomat MFT, successfully reducing task completion times from days to hours while enhancing reliability and security.

HIPAA Compliant Managed File Transfer Software

​Human error is the top cause of data breaches and can trigger costly HIPAA investigations and fines. File misdelivery, accidental exposure, and failure to encrypt put your organization at risk of a costly healthcare data breach. Updates to HIPAA emphasize authentication and supply chain security. Diplomat MFT already supports those changes with automated encryption management, role-based privileges, time-based one-time passwords (TOTP), and multi-factor authentication (MFA). So stop writing custom scripts and manually transferring mission-critical files. You need the security and reliability of Diplomat MFT for your members’ protected health information (PHI) and electronic health records (EHR).

Molina Healthcare, Christus Health, Centene, Mass General Brigham, and many other healthcare organizations trust Diplomat MFT to automate their secure file transfers while staying HIPAA compliant. Diplomat MFT can help you stay HIPAA compliant, too.

Employs SFTP and OpenPGP encryption for highest security
Virtually unlimited concurrent job scheduling
Enterprise grade capacity to easily handle large files such as medical imagery
Reduces the risk of human error by automating transfers
Robust scheduler for easy configuration of transfer times
Full audit trails, file archiving, and notifications
Support for cloud services and the business services and application you already use
Mass General Brigham Data Transfer & Encryption Case Study

EXAMPLE
USE CASE

CUSTOMER:
MASS GENERAL BRIGHAM

COVIANT PRODUCT:
DIPLOMAT MFT ENTERPRISE EDITION

Avoid Data Breaches

Healthcare service providers have trusted Diplomat MFT to automate and secure their most sensitive file transfers for more than twenty years. Molina Healthcare, Christus Health, Centene, Mass General Brigham and others rely on our secure, managed file transfer platform to protect their data at rest and in motion as a part of their HIPAA compliance programs.

Contact us to schedule a demonstration or learn more about our award-winning, no code software platform and customer support.

Keeping protected health information (PHI) and electronic health records (EHR) safe is more than just a business imperative—it is a legal requirement. As a practical matter, data protection is important for maintaining brand trust and avoiding the steep costs associated with falling victim to a data breach. On average, costs associated with a data breach are $4.55 million, but healthcare organizations average $10.93 million. Included in that figure are fines under various laws requiring that organizations protect private information.

Depending on where your organization operates, different regulations apply, including:

  • U.S. – Health Insurance Portability and Accountability Act – (HIPAA)
  • UK – 2018 Data Protection Act
  • Canada – Personal Information Protection and Electronic Documents Act – (PIPEDA)
  • EU – General Data Protection Regulation – (GDPR)

These laws mandate that organizations responsible for collecting and managing PHI and EHRs keep that data safe, both when in storage and while transferring it between entities.

WHAT’S NEW IN VERSION 9.4?

Key Diplomat MFT 9.4 enhancements include:

New features in Diplomat MFT 9.4
Granular permissions and custom roles for more flexible, role-based security: Provides fine-tuned access control, improving security and aiding in regulatory compliance by ensuring only authorized users can access specific resources.
Support for SSO (single sign-on) for Administrator connections: Simplifies administrator login and centralizes user management, enhancing security and reducing administrative overhead.
Connection Map report to display visually or catalog in a CSV the connections between systems made by Diplomat MFT: Helps with compliance, such as HIPAA, by documenting data flow across the digital supply chain, where all involved parties handling PHI are responsible for its security.
Dry Run option to review behavior of file transfer workflow without actually executing it: Reduces the risk of errors during workflow configuration by allowing users to preview actions without actual data transfer.
Expanded LDAP support for group assignments in Admin Roles and VFS Groups: Simplifies user and role management by integrating with existing directory services, reducing administrative tasks.
Support for OneDrive transfers: Enables seamless integration with Microsoft OneDrive for file transfer workflows, expanding connectivity options.
ROI report to visualize the time and money savings realized by using Diplomat MFT: Provides insights into the value of Diplomat MFT by quantifying time and cost savings.
SFTP Security Audit Report: Helps customers assess the security posture of their SFTP trading partners, contributing to a more secure information supply chain.

If you have questions, please reach out to schedule a discussion and quick demonstration of Diplomat MFT. Or you can take Diplomat MFT for a free 15-day test drive with no obligations.

CASE STUDIES & WHITE PAPERS

READ THE FULL CASE STUDY

CUSTOMER:
MOLINA HEALTHCARE

COVIANT PRODUCT:
DIPLOMAT MFT ENTERPRISE EDITION

Christus Healthcare

READ THE FULL CASE STUDY

CUSTOMER:
CHRISTUS HEALTH

COVIANT PRODUCT:
DIPLOMAT MFT ENTERPRISE EDITION

MGB Case Study

READ THE FULL CASE STUDY

CUSTOMER:
MASS GENERAL BRIGHAM

DIPLOMAT MFT ENTERPRISE EDITION

Your Plan of Action to ensure File Transfer Security

Using Diplomat MFT as a solution for file transfer security, HIPAA/HITECH, GDPR and PCI/DSS requirements.

Christus Healthcare

How to Comply with HIPAA / HITECH

Find out how to comply with The Health Insurance Portability and Accountability Act (HIPAA) and HITECH.

MGB Case Study

When Data Loss Prevention Is Not Enough

How you can use a MFT solution to reduce your business risk from high-risk network traffic identified by DLP monitoring.

Ensuring Data Integrity in the Healthcare Sector

In the healthcare industry, safeguarding Protected Health Information (PHI) is not just a best practice—it’s a legal imperative. The below diagram depicts our software, Diplomat MFT, which is a Secure File Transfer solution, meticulously designed to meet the rigorous demands of HIPAA/HITECH compliance. We recognize the complexities of your data ecosystem, encompassing electronic health records (EHRs), medical imaging systems, patient portals, and diverse endpoints. Diplomat excels at orchestrating secure and compliant file transfers across this intricate environment.

Notice how our architecture emphasizes layered security, a cornerstone of HIPAA compliance. Data originating from various healthcare platforms, including EHR systems, lab information systems (LIS), and picture archiving and communication systems (PACS) depicted here, flows seamlessly through our secure DMZ. Diplomat MFT’s Edge Gateway and SFTP Server, positioned within the DMZ, act as vigilant gatekeepers, ensuring that PHI is handled with the utmost care. Critically, no sensitive credentials or patient data reside within the DMZ itself, significantly mitigating the risk of a HIPAA breach. Furthermore, our design eliminates the need for inbound firewall openings, bolstering your network’s defenses against external threats.

Diplomat’s robust features, including multi-layer security protocols, audit trails, and access controls, ensure that your valuable patient information remains protected throughout its journey, adhering to HIPAA’s stringent requirements for data integrity and confidentiality. Whether you’re exchanging data with hospitals, clinics, research institutions, or business associates, Diplomat provides the confidence and control you need. We empower healthcare providers to streamline operations, maintain regulatory compliance, and safeguard patient trust with an uncompromising approach to secure and HIPAA-compliant file transfer. Choose Diplomat MFT, and experience the peace of mind that comes with best-in-class data protection in the healthcare sector.

Diplomat MFT - SFTP & Edge Gateway Diagram

HEALTHCARE FREQUENTLY ASKED QUESTIONS

Why is secure file transfer so important in healthcare?

Healthcare organizations are always sharing data. Doctors sending records to specialists, hospitals billing insurance companies, labs sending back test results – it’s a constant flow of information. And a lot of that information is PHI. Secure file transfer is essential to protect this data during these exchanges. It’s not just a good idea, it’s a HIPAA requirement. If you’re sending files unsecurely, you’re basically leaving the door wide open for a data breach.

What is encryption, and why is it important for healthcare data?

Encryption is like a secret code for your data. It scrambles the information so that only someone with the “key” can read it. It’s absolutely vital for healthcare because it protects PHI from unauthorized access, both when it’s being transferred and when it’s stored. Think of it as a lock on your data – even if someone steals the file, they can’t read it without the decryption key.

What are the key security considerations for file transfers in healthcare?

When it comes to file transfers in healthcare, security is paramount. Here’s the checklist: Use SFTP (not FTP – that’s like sending a postcard!), encrypt everything, use strong passwords, limit who can access what, build a strong firewall, and keep a close eye on your systems. And don’t forget about regular security checks – like a doctor’s checkup for your data.

What is PHI, and what types of information does it include?

PHI stands for Protected Health Information. It’s basically any information that can identify a patient and relates to their health, healthcare, or payment for healthcare. Think of it as anything from your name and address to your medical history, diagnoses, lab results, even billing info. It’s anything that could potentially reveal something personal about your health. It’s surprising how much information can be considered PHI – even photos or videos in some cases!

What is HIPAA, and why is it important?

HIPAA, the Health Insurance Portability and Accountability Act, is a big deal in healthcare. Think of it as the guardian of patient privacy. It’s a U.S. law that sets the ground rules for protecting sensitive health information. Why is it so important? Well, imagine your medical records falling into the wrong hands. Scary, right? HIPAA is all about preventing that. It builds patient trust – because who wants their personal health info floating around unprotected? – and it’s also the law of the land. Plus, it just makes good ethical sense. We should be protecting this kind of personal data.

What is HITECH, and how does it relate to HIPAA?

HITECH is like HIPAA’s super-powered sidekick. It came along later and beefed up HIPAA’s rules, especially when it comes to electronic health records (EHRs). HITECH really put teeth into HIPAA by increasing the penalties for violations – we’re talking serious fines here. It also made breach notification mandatory, so if your data gets leaked, you have to tell everyone. HITECH basically modernized HIPAA for the digital age, pushing healthcare providers to adopt EHRs and making sure they were doing it securely.

How can Diplomat MFT help healthcare organizations with HIPAA/HITECH compliance?

Diplomat MFT is a real workhorse when it comes to secure file transfer. It’s got all the tools you need to stay HIPAA compliant: SFTP, encryption, access controls, audit trails – the whole nine yards. It automates file transfers, which reduces errors, and it integrates with other systems, making everything run smoother. It’s like having a dedicated security guard for your data transfers.

Diplomat MFT can be a real game-changer for healthcare organizations striving for HIPAA and HITECH compliance. It tackles key requirements head-on, offering a comprehensive approach to secure file transfer and data protection:

  • Secure File Transfer (HIPAA & HITECH): Diplomat supports SFTP, FTPS, and other secure protocols, ensuring that PHI (and ePHI) is encrypted during transmission. This directly addresses HIPAA’s Security Rule and helps meet HITECH’s emphasis on protecting electronic data. Think of it as building a secure tunnel for your data to travel through, protecting it from prying eyes.
  • Data Encryption (HIPAA & HITECH): Encryption, both at rest and in transit, is a must-have for HIPAA compliance, and HITECH reinforces this. Diplomat facilitates this, ensuring your data is scrambled and unreadable to unauthorized individuals, even if they manage to access the files. It’s like having a digital lock on your data, making it useless to anyone without the key.
  • Access Controls (HIPAA & HITECH): HIPAA and HITECH stress the importance of limiting access to PHI. Diplomat allows you to define granular access controls, restricting access based on user roles and permissions. This ensures that only authorized personnel can view, modify, or transfer sensitive data, minimizing the risk of insider threats or accidental disclosures.
  • Audit Trails (HIPAA & HITECH): Keeping track of who accessed what and when is crucial for both HIPAA and HITECH. Diplomat automatically generates detailed audit logs of all file transfers, providing a clear record of data activity. This is essential for demonstrating compliance, investigating potential breaches, and meeting HITECH’s breach notification requirements. These logs act like a digital paper trail, documenting every step of the data’s journey.
  • Automation (HIPAA & HITECH): Manual file transfers are prone to errors and security lapses. Diplomat automates these processes, reducing the risk of human error and ensuring consistent security practices. Automation also streamlines workflows, freeing up your staff to focus on other critical tasks.
  • Integration (HIPAA & HITECH): HITECH encourages the use of EHRs and the exchange of electronic health information. Diplomat integrates with EHR systems and other healthcare software, facilitating secure and compliant data exchange between different platforms. This interoperability is key to modern healthcare delivery, and Diplomat helps ensure it’s done securely.
  • Meeting HITECH Breach Notification Requirements: In the unfortunate event of a data breach, HITECH mandates notification. The detailed audit trails provided by Diplomat MFT can be invaluable in determining the scope of the breach, identifying affected individuals, and fulfilling notification obligations. Having these logs readily available can significantly expedite the breach response process.

By addressing these key areas, Diplomat MFT empowers healthcare organizations to strengthen their data security posture, meet the stringent requirements of both HIPAA and HITECH, and ultimately protect the privacy of their patients. It’s not just about checking boxes; it’s about building a robust and secure data ecosystem.

How does HIPAA apply to electronic patient records (EPRs) or electronic health records (EHRs)?

HIPAA’s Security Rule is laser-focused on protecting electronic PHI (ePHI) stored in EHR systems. It’s all about keeping those digital records safe and sound. The Security Rule lays out three main types of safeguards: administrative (like policies and training), physical (like locking up servers), and technical (like encryption and secure file transfer). Think of it like a layered defense system for your EHRs.

What are the security challenges associated with EHRs?

EHRs are a blessing and a curse, really. They make healthcare more efficient, but they also create a juicy target for hackers. All that sensitive data in one place! Data breaches, ransomware attacks, insider threats – these are all real risks. Plus, sharing EHR data between different hospitals and clinics can be tricky. You need to make sure those file transfers are secure. It’s a constant balancing act – making data accessible for care while keeping it locked down tight.

Does Diplomat MFT integrate with EHR systems?

Diplomat MFT is designed to play well with others. It can integrate with EHR systems and other healthcare software, making data exchange seamless and secure. It’s all about making sure your data flows smoothly and safely between different systems. You’d have to check with the vendor for specifics on the EHR integrations they support.

What are the benefits of using Diplomat MFT compared to other file transfer methods?

Compared to just using regular FTP or emailing files, Diplomat MFT is a huge upgrade. It’s more secure, more reliable, and much easier to manage. Think of it like going from a bicycle to a high-speed train. You get where you need to go faster, safer, and with a lot less hassle.

Choosing the right file transfer method is crucial, especially in healthcare where sensitive patient data is involved. While basic options like FTP or even manual file transfers might seem sufficient at first glance, they often fall short when it comes to security, efficiency, and compliance. Diplomat MFT offers a significant leap forward, providing a robust, enterprise-grade solution with several key advantages:

  • Enhanced Security (Beyond Basic FTP): This isn’t just about transferring files; it’s about protecting sensitive PHI. Basic FTP is like sending a postcard – anyone can read it. Diplomat MFT leverages secure protocols like SFTP (SSH File Transfer Protocol) and FTPS (FTP Secure), encrypting both the data and the authentication credentials. This makes it incredibly difficult for unauthorized individuals to intercept or access your data during transfer, a critical requirement for HIPAA and HITECH compliance. Think of it as sending your data in a locked briefcase, ensuring only the intended recipient can open it.
  • Automation and Efficiency (Say Goodbye to Manual Processes): Manual file transfers are time-consuming, error-prone, and can tie up valuable staff. Diplomat MFT allows you to automate file transfers, scheduling them for specific times or triggering them based on events. This not only saves time and resources but also minimizes the risk of human error, ensuring consistent and reliable data exchange. Imagine setting up a system where files are automatically sent to the correct recipients every night without anyone having to lift a finger. That’s the power of automation.
  • Centralized Management and Visibility (Take Control of Your Data): Trying to manage multiple file transfers using different tools can be a nightmare. Diplomat MFT provides a centralized platform for managing all your file transfer activities. You gain complete visibility into the status of transfers, track file movements, and easily identify any issues. This centralized control simplifies administration, improves efficiency, and enhances your ability to demonstrate compliance. It’s like having a control tower for all your data transfers, giving you a clear overview of everything that’s happening.
  • Improved Compliance (Meeting HIPAA and HITECH Requirements): HIPAA and HITECH compliance is non-negotiable in healthcare. Diplomat MFT helps you meet these stringent requirements by providing the necessary security features, audit trails, and access controls. It simplifies the process of demonstrating compliance and reduces the risk of costly violations. It’s not just about transferring files; it’s about protecting patient data and avoiding legal trouble.
  • Scalability and Flexibility (Grow with Your Needs): As your organization grows and your data transfer needs evolve, Diplomat MFT can scale to meet the demand. It can handle large volumes of data and complex workflows, ensuring that your file transfer solution remains effective and efficient, regardless of your size. It’s like having a file transfer solution that can grow with you, adapting to your changing needs.
  • Integration Capabilities (Connect Your Systems Seamlessly): Diplomat MFT can integrate with your existing healthcare systems, such as EHRs, ERPs, and other applications. This seamless integration streamlines data exchange, eliminates manual data entry, and improves overall workflow efficiency. It’s about connecting all the dots in your data ecosystem, ensuring that information flows smoothly and securely between different systems.
  • Enhanced Reliability (Minimize Downtime): Downtime can be disastrous in healthcare. Diplomat MFT is designed for reliability, ensuring that your critical file transfers are completed successfully and on time. It minimizes the risk of disruptions and helps maintain business continuity. It’s about having a file transfer solution you can depend on, even when things get hectic.
  • Detailed Audit Trails (Demonstrate Compliance and Investigate Issues): Maintaining comprehensive audit trails is crucial for HIPAA and HITECH compliance. Diplomat MFT automatically logs all file transfer activity, providing a detailed record of who transferred what, when, and to whom. These audit logs are essential for demonstrating compliance, investigating potential security breaches, and meeting breach notification requirements. They’re like a digital diary of all your file transfer activities, providing valuable insights and evidence.

In short, Diplomat MFT offers a comprehensive and robust solution for healthcare organizations looking to secure, automate, and manage their file transfers effectively. It’s more than just a file transfer tool; it’s a strategic asset that helps you protect sensitive patient data, comply with regulations, and improve overall operational efficiency. Choosing Diplomat MFT is an investment in the security and integrity of your data, and ultimately, in the trust of your patients.

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WHAT OUR CUSTOMERS SAY

G2 is the largest and most trusted software marketplace. More than 90 million people annually—including employees at all Fortune 500 companies—use G2 to make smarter software decisions based on authentic peer reviews.

Scott J.

Senior Application Engineer

Diplomat MFT has been a powerful workhorse for all of our enterprise file exchange for many years. No other enterprise application we use comes with the same level of support we receive from Coviant.

Adah B.

Senior Programmer Analyst

Extremely robust platform for managing our enterprise file transactions. Every upgrade provides us with additional useful tools to streamline our business processes.

Stephen H.

IT BI Analyst SE

I find the sftp file transfers to be the most helpful tool of Diplomat MFT. No need for programming, the interface is customized already and users only need to fill in the boxes.

Eric D.

Director of Information Technology

The support is fantastic. I had to contact them on a few occasions – as it turns out, not for issues with Diplomat MFT but issues with one of the FTP partners. Coviant support stuck with me and went above and beyond to troubleshoot and figure out the issue.

Jeff M.

IT Software Application Director

The interface and GUI are very straightforward. The options are simple and labeled so anyone can understand how to set up and configure. The ability to test something without actually sending something is also beneficial.

 
Dave L.

Manager of Information & Technology

Diplomat MFT is a solid data transfer product, its easy to set up, and easy to use. I like the way the transaction builder is laid out. It’s so easy to understand what values it wants.
Igor V.

IT Manager

I implemented Diplomat Manager File transfer as a way to enable SFTP communications with business partners. It was a year ago. I did not know anything about Diplomat MFT. However, a very knowledgeable colleague suggested I try it as a lot of his customers are using this software. I like the simplicity of setup, excellent reporting capabilities.

Mukesh C.

Head of IT

We love the seamless user experience, streamlining diplomatic tasks and enhancing efficiency. Diplomat Managed File Transfer is generally praised for its secure and efficient file transfer capabilities, user-friendly interface, and robust features that cater to the needs of businesses requiring reliable data exchange.

 
Mark K.

IT Administrator (Civic & Social Organization)

Diplomat MFT is excellent at automating SFTP and PGP and comes at a great price! Diplomat MFT is easy to learn and quite powerful in setting up automated file transfer workflows. But it is not complex at all. And the price cannot be beat! We do not have a lot of transfer jobs, but they are very important to our business and I trust Diplomat MFT to get the job done right.