Technology is great… when it works. But as the famous Murphy’s Law states, “Anything that can go wrong, will go wrong.” That’s why Coviant Software makes sure that their customers have the tools and support needed to resolve whatever issues may occur quickly.
We want our customers to have the best experience in managed file transfer (MFT), so Diplomat MFT is engineered to handle the heavy lifting by automating the file transfer process.
Other managed file transfer platforms give their users the ability to modify every step of their file transfer process. That’s a lot of decisions to make when taking into account all the things you could change, but shouldn’t have to worry about, like:
- Scripts and commands;
- Encryption
- Internal applications
- External resources
- Cloud storage and other business processes.
Wouldn’t you rather those things were ready to go out-of-the-(virtual)-box? We’ve been doing this for a long time, so we designed Diplomat MFT to meet your needs with minimal customization. Diplomat MFT is easier to use because it automates the file transfer process and freed up our customers’ time to focus on other projects or tasks at hand. But don’t just take our word for it. Here’s what one of our healthcare customers had to say:
“It’s all built into Diplomat MFT. You have to build it yourself by a script and plugging it all in manually with other file transfer products. You just click a button with Diplomat MFT, and boom, you’re done. It’s kind of a no-brainer.”
Diplomat MFT operates smoothly day-to-day and when unexpected issues occur during the file transfer process to take self-corrective action or alert you to problems requiring additional attention. Diplomat MFT also has a built-in, robust scheduler that allows you to easily schedule the time your file transfers are sent. This means that files can be continuously sent throughout the day, enabling you to juggle more tasks simultaneously.
For these programmed transactions, email notifications can also be specified to be sent to both the IT staff and/or business personnel to assure the success or notify the transaction’s failure. This gives our users peace of mind that the scheduled secure file transfers were successful or can bring light to an issue quickly.
Technical problems are spotted right away with real-time visibility of all secure file transfer jobs. Diplomat MFT also allows users to quickly suspend any automated file transfers if any network component is compromised. Any transient technical issues automatically resolve themselves with the software’s ability to self-troubleshooting and re-attempted failed steps. Users are directly notified with detailed diagnostic data if a more significant issue occurs. However, at Coviant, we also understand that these larger technical issues might be more specific to our user’s situation. Thus, we always have our dedicated and qualified technicians ready and available to help resolve the issue. But, again, don’t take our word for it. Here’s what another of our happy customers had to say:
“They are very fast to respond, identify issues, and effectively communicate so that any problems are resolved quickly.”
At Coviant, we understand that our customers have other tasks to worry about and that an MFT solution needs work within your unique business processes. With these two fundamental facts at hand, Coviant has created a technical support system and managed file transfer platform that is engineered to handle whatever issues may occur while still being convenient for our users.
We’ve told you what our customers have to say about us, but if you want to see for yourself what they’re so happy about, why not try Diplomat Managed File Transfer for free? It might be the first step you take towards a convenient, secure file transfer process.
