MAJOR CONSUMER FASHION BRAND
CASE STUDY
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CUSTOMER:
MAJOR CONSUMER FASHION BRAND
COVIANT PRODUCT:
DIPLOMAT MFT ENTERPRISE EDITION
When Home-Brewed Software Goes Wrong, Diplomat MFT Can Pick up the Pieces
KEY REQUIREMENTS:
Security: The company needed a secure solution to transfer financial data and protect intellectual property during collaborations.
Reliability: The old system was unreliable and prone to crashes, causing disruptions during peak seasons.
Scalability: The new solution needed to handle the company’s current workload and future growth plans.
Integration: The solution should integrate seamlessly with existing systems (ERP) and future cloud-based services.
Ease of use: A user-friendly interface was important to minimize IT burden.
Cost-effectiveness: They needed a solution that offered value for the price compared to other options.
BENEFITS:
Improved reliability: Diplomat MFT eliminated crashes and ensured smooth file transfer operations.
Enhanced security: Secure-by-design architecture protected sensitive data during transfers.
Streamlined operations: Integrations with various systems facilitated data exchange and simplified workflows.
Scalability for growth: The solution could handle the company’s growing data volume and future digital transformation needs.
Reduced IT burden: The intuitive interface minimized IT involvement in file transfer management.
Cost savings: Compared to maintaining the old system, Diplomat MFT offered a lower total cost of ownership.
The Challenge
A well-known consumer fashion brand offering distinctive clothing, gifts, and home and office décor through catalog, online, and extensive brick-and-mortar retail operations, experienced a technical catastrophe. A file sharing application cobbled together by a former employee failed, and the implications were dire.
During the holidays, and in the middle of an off-site employee party, the Company’s IT leader got an alert that their file transfer system had crashed. It was bad timing. Besides being the popular consumer brand’s peak sales season, the Company—listed on NASDAQ—was in the process of closing the books and planning for the new year. The application development team left the party and immediately turned their attention to getting the system back online. Four hours later it was up and running, but the team knew their situation was untenable.
“We had a very old, ‘McGyvered’ process for sending and receiving files. It was an absolute nightmare,” the IT leader recalled. “The old system was not sustainable. It was going to continue to be a problem. We had to replace it.”
The Pain Points
The system the company was dependent on for file transfers had been developed in-house fourteen years earlier. It was a mishmash of custom scripts, open-source tools, and other freeware that had a poor track record of reliability and demanded a lot of staff time to maintain. Often the system was called upon to manage the transfer of 25,000 files and as much as 150GB of data. It was straining the existing system and this most recent failure made it clear that a change was needed. The Company was planning a digital transformation, including the adoption of a new ERP system, and the IT Lead needed a new, reliable solution.
The Solution
The Company established a set of specs for a managed file transfer (MFT) platform and evaluated several different candidates to replace their “McGyvered” system. They needed a purpose-built MFT solution that was secure, reliable, robust enough to handle their current workload, and scalable to accommodate the company’s plans for digital transformation.
During the search the IT Lead tested several MFT products and encountered some that were unnecessarily complex, others boasted bells and whistles, and still others that required extensive customization and did not represent a significant improvement over their existing in-house solution.
Furthermore, most came with an exorbitant price tag. Then the Company tested Coviant Software’s Diplomat MFT Enterprise Edition solution. The IT Lead knew immediately they’d found a good match.
“Diplomat MFT integrated easily with our ERP system and conformed to the file transfer standards of our bank. But it also supported more than 150 other technology integrations, really increasing its value proposition for us. With Diplomat MFT the application development team could partner with our different business divisions to support their objectives.”
IT Lead
Diplomat MFT’s secure-by-design architecture was not only essential for meeting the Company’s financial data transfer needs, but the application development team recognized that it could be used across all the company’s departments. For example, the Company is a licensed partner with many well-known brands and needed to keep their intellectual property safe during product development collaborations.
And because of its extensive technology integrations, enterprise-grade file capacity, and intuitive user interface, the Company’s IT team knew they could rely on Diplomat MFT as a tool to support the company’s plans for digital transformation, including both on-premises systems and cloud-based services and applications. What’s more, Diplomat MFT could facilitate and simplify the movement of data from its legacy systems to the new platforms.
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