MASS GENERAL BRIGHAM
CASE STUDY
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CUSTOMER:
MASS GENERAL BRIGHAM
COVIANT PRODUCT:
DIPLOMAT MFT ENTERPRISE EDITION
Mass General Brigham using managed file transfer as strategic technology
KEY REQUIREMENTS:
Easy to use for MGB staff and supply chain partners
THE NUMBERS:
2000+ daily transfer workflows with 100+ users, including hundreds of vendors, partners, and federal agencies.
BENEFITS:
Background
Formed in 1994 with the merger of Massachusetts General Hospital and Brigham and Women’s Hospital, Boston-based Mass General Brigham (MGB) is the largest private employer in Massachusetts with a workforce of approximately 75,000. Comprising 16 hospitals, research and teaching facilities, and multiple affiliated health centers, medical offices, and other facilities located throughout New England, MGB has earned a stellar reputation that transcends patient care to include world renowned specialized medicine, rehabilitation, education, research, and a top-rated health plan.
The Requirements
As a healthcare organization, Mass General Brigham is required to file regular reports with the Centers for Disease Control (CDC), National Institutes for Health (NIH), Centers for Medicare and Medicaid Services (CMS), and other federal and state agencies.
They share data with many insurance carriers, private medical practices, financial organizations, and hundreds of contractors, vendors, and suppliers that keep a hospital running.
Then, with passage of the Affordable Care Act in 2010 and a federal mandate to migrate to electronic health records (EHRs)—while maintaining compliance with the Health Insurance Portability and Accountability Act (HIPAA), the urgency around file transfers changed. Not only did the volume and variety of file transfers increase exponentially, the emphasis on security and reliability became a priority. As a high-profile healthcare network and major research hospital, Tony understood the implications of a data breach.
The Solution
Mass General Brigham chose Coviant Software after a competitive evaluation. Diplomat MFT delivered security, reliability, and enterprise-grade capacity, and included several automations to ensure accuracy and ease of use for complicated processes. For example, PGP encryption and encryption key management—often a difficult command-line process or handled with expensive tools—is built into Diplomat MFT, streamlining MGB’s use of 180 different PGP keys for different vendors. That helps keep MGB’s extensive digital supply chain more secure.
Because Diplomat MFT is built using standard protocols, engineered with a secure-by-design philosophy, and integrates easily with many common on-premises and cloud-based services and applications, it has enabled MGB to adopt digital transformations more easily, including a shift from on-premises to cloud-based applications.
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