What is Tangoe?
Tangoe is an expense and asset management software provider that positions its product suite as an AI-powered platform for complete technology lifecycle management. Because Tangoe tailors its solutions for organizations of all sizes, it has emerged as a popular product with organizations worldwide representing industries like financial services, retail, and healthcare.
Customer File Transfer Challenges:
Ease-of-Use: Many MFT tools and processes are difficult to use or execute, rely on manual intervention, and lack support for state-of-the-art security standards. As a result they are error prone, put the organization at risk of a data breach, and take time from staff to operate.
Timely Delivery: Many file transfers are time sensitive, increasing the risk that information will not reach its destination on schedule. Unreliable operation, lack of visibility into operations, and no error reporting means you don’t know something is wrong, or that a file wasn’t delivered, until it’s too late.
Standards Compliance: When dealing with financial data, intellectual property, or other sensitive information, security is vital to protecting an organization’s assets and reputation. File transfer schemes that use in-house scripts, open-source software, and that lack support for security standards like SFTP and PGP put you at greater risk of a data breach.
Diplomat MFT Solutions:
Reliable Automation: Diplomat MFT can be easily programmed to automatically fetch, encrypt, and send files to and from Tangoe securely, on time, and on schedule. Manual processes are no longer necessary, and Diplomat MFT lets you know immediately if something goes wrong, with an audit trail to support trouble shooting.
Secure by Design: Diplomat MFT’s secure-by-design architecture supports SFTP and PGP encryption standards, 2FA and TOTP access, role-based privileges, and secure deployment with our SFTP server and Edge Gateway. That means your sensitive data is never exposed to public networks and threats during the transfer process.
Simple to Use and Deploy: Diplomat MFT easily integrates with your back-office systems, ERP solutions and with Tangoe, whether your IT infrastructure is on-premises, in the cloud, or hybrid. Our intuitive user interface and process automations makes using Diplomat MFT a snap. Should you ever need technical or customer support, our expert staff is standing by.
How Does Diplomat MFT support Data Sharing with Tangoe?
File sharing with Tangoe requires extracting files from enterprise resource planning (ERP) and other back-office systems like SAP, Oracle, and JD Edwards. Because Tangoe is often integrated with systems that handle financial data and other sensitive information, it is vital that all file exchanges to and from Tangoe be managed securely and reliably. When files from Tangoe are outbound, they should be encrypted with PGP and sent over a channel secured with SFTP. Fortunately, when you use Diplomat MFT, that happens automatically.
Diplomat MFT can help you to simply and securely automate the SFTP transfer of your expense, invoice, AP/GL, and other data with Tangoe. And because Diplomat MFT boasts robust scheduling with virtually unlimited concurrent job management, strong security with support for 2FA, Time-based One-Time Passwords (TOTP), and role-based privileges, automatic status notifications (email, Slack, Teams, etc.), and full auditability, Diplomat MFT is the ideal tool for automating secure file transfers with Tangoe.
Some of the key benefits Diplomat MFT delivers are:
PGP & SFTP Encryption:
Automate the file delivery process:
Visibility into Workflows:
Easy to Use:
If you have questions, please reach out to schedule a discussion and quick demonstration of Diplomat MFT. Or you can take Diplomat MFT for a free 15-day test drive with no obligations.
Diplomat MFT works with Tangoe … and just about every other business software and service available.
For more information about how Diplomat MFT can automate the processes and improve the security of transferring files to and from other products, click here. And if you don’t see your favorite software listed, just ask.
What our customers say: “Diplomat MFT integrated easily with our ERP system and conformed to the file transfer standards of our bank. It also supports more than 150 other tech integrations, really increasing its value proposition for us.”
IT Manager
June 2024
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FREQUENTLY ASKED QUESTIONS
Who is Tangoe?
Tangoe is a global leader in managing IT expenses and assets, specializing in Telecom Expense Management (TEM), Cloud Expense Management, and Managed Mobility Services. They help organizations gain visibility and control over their IT spending.
What types of files does Tangoe typically accept via SFTP?
Tangoe likely accepts various file types depending on the services you use. Common examples include:
- CSV or TXT files for telecom expense data.
- XML files for billing information.
- Reports in PDF or other formats.
- Contact Tangoe directly for the specific file types they require.
Why is SFTP preferred for Tangoe file transfers?
Why is PGP encryption important for Tangoe file transfers?
PGP encryption is a critical component of secure file transfers to Tangoe for several reasons:
- End-to-End Encryption: SFTP encrypts the data in transit, protecting it while it’s being sent over the network. PGP encrypts the data at rest, meaning the file itself is encrypted before it’s even sent. This provides true end-to-end encryption.
- Protection Against Various Threats: PGP protects against a range of threats, including:
- Interception: Even if the SFTP connection were compromised (highly unlikely), the encrypted file remains unreadable without the decryption key.
- Unauthorized Access: If a file is accidentally left on a shared drive or a backup tape is lost, the PGP encryption protects the data from unauthorized access.
- Insider Threats: PGP encryption can protect data even from malicious insiders who might have access to the SFTP server.
- Compliance Requirements: Many regulations and industry standards require organizations to protect sensitive data both in transit and at rest. PGP encryption helps meet these compliance requirements.
- Tangoe’s Requirements: Tangoe likely mandates or strongly recommends PGP encryption for file transfers, especially when dealing with financial or operational data. This is a common practice for organizations that handle sensitive information.
In short, PGP encryption provides a critical second layer of security for Tangoe file transfers, protecting the data itself regardless of what happens during transmission. It demonstrates a strong commitment to data security and is likely a contractual or regulatory requirement.
How can Diplomat MFT help with automating Tangoe file transfers?
Diplomat MFT simplifies and secures Tangoe file transfers by automating all the necessary steps:
- Automated File Collection: Diplomat MFT can automatically gather files from various sources, such as local folders, network shares, databases, or other applications. This eliminates the need for manual file preparation.
- PGP Encryption: Diplomat MFT seamlessly integrates PGP encryption using Tangoe’s public key. This ensures that the files are encrypted before being sent, protecting the data in transit and at rest.
- Secure SFTP Transfer: Diplomat MFT handles the secure SFTP transfer to Tangoe’s server, including authentication, connection management, and file delivery.
- Scheduling and Monitoring: You can schedule file transfers to occur at specific times or intervals. Diplomat MFT monitors the transfers and alerts you to any errors or failures.
- Retry Mechanisms: If a transfer fails, Diplomat MFT can automatically retry the transfer, ensuring that files are delivered reliably.
- Logging and Auditing: Diplomat MFT provides comprehensive logging and auditing capabilities, allowing you to track all file transfer activity and demonstrate compliance with security policies.
Can Diplomat MFT handle Tangoe's specific file naming conventions and directory structures?
Yes, Diplomat MFT can be configured to handle any file naming conventions and directory structures required by Tangoe.
Can Diplomat MFT integrate with my existing systems?
WHAT OUR CUSTOMERS SAY
G2 is the largest and most trusted software marketplace. More than 90 million people annually—including employees at all Fortune 500 companies—use G2 to make smarter software decisions based on authentic peer reviews.
Diplomat MFT has been a powerful workhorse for all of our enterprise file exchange for many years. No other enterprise application we use comes with the same level of support we receive from Coviant.
Extremely robust platform for managing our enterprise file transactions. Every upgrade provides us with additional useful tools to streamline our business processes.
I find the sftp file transfers to be the most helpful tool of Diplomat MFT. No need for programming, the interface is customized already and users only need to fill in the boxes.
The support is fantastic. I had to contact them on a few occasions – as it turns out, not for issues with Diplomat MFT but issues with one of the FTP partners. Coviant support stuck with me and went above and beyond to troubleshoot and figure out the issue.
The interface and GUI are very straightforward. The options are simple and labeled so anyone can understand how to set up and configure. The ability to test something without actually sending something is also beneficial.
I implemented Diplomat Manager File transfer as a way to enable SFTP communications with business partners. It was a year ago. I did not know anything about Diplomat MFT. However, a very knowledgeable colleague suggested I try it as a lot of his customers are using this software. I like the simplicity of setup, excellent reporting capabilities.
We love the seamless user experience, streamlining diplomatic tasks and enhancing efficiency. Diplomat Managed File Transfer is generally praised for its secure and efficient file transfer capabilities, user-friendly interface, and robust features that cater to the needs of businesses requiring reliable data exchange.
Diplomat MFT is excellent at automating SFTP and PGP and comes at a great price! Diplomat MFT is easy to learn and quite powerful in setting up automated file transfer workflows. But it is not complex at all. And the price cannot be beat! We do not have a lot of transfer jobs, but they are very important to our business and I trust Diplomat MFT to get the job done right.