Supporting Efficiency and Security with MFT and RPA

by | Dec 12, 2022

We’ve talked about the value of robotic process automation (or RPA) before and the advantages of using software to tackle routine and repetitive tasks. When done right, RPA can save organizations time and money, and complement their efforts to keep data secure by minimizing the effects of human error. When properly implemented, software doesn’t get sick or distracted; it doesn’t forget or take shortcuts; it doesn’t make a judgment call because it thinks the boss doesn’t know beans and it could do a better job; it doesn’t get bored or fatigued by doing the same thing over and over and over again.

And in a demanding, fast-paced environment like healthcare, RPA doesn’t suffer from burnout and leave its job unexpectedly, adding to the burden of someone who may not have the experience or knowledge to pick up the slack.

A Shrinking Healthcare Labor Pool

I recently read an article that the decision intelligence firm Morning Consult posted on their blog about a year ago. We’d been having conversations with some companies in healthcare about how the challenges they face managing and moving sensitive data have been exacerbated over the last three years. As the Morning Consult blog points out, the U.S. healthcare industry has shed 20% of its labor pool since the pandemic through a combination of layoffs and an exodus of workers who have left due to burnout or to pursue their careers in other industries.

While the focus of the article is on frontline medical workers like nurses and medical assistants who are the most visible in delivering patient care, the numbers include administrative staff as well. Those are the folks toiling behind the scenes to make sure the business of healthcare runs smoothly. Those numbers don’t appear to be improving any time soon. Trends such as the “Great Resignation” and a softening economy mean workers that have the choice will continue to leave for opportunities that are better suited to lifestyle decisions, and those vacancies will not be filled as quickly because of financial limitations. The Mercer LLC U.S. Healthcare Labor Market Report projects a loss of 1.6 million workers by 2026. That’s a lot for an industry that is already dealing with shortages.

Maximizing Security, Efficiency with Process Automation

That’s where RPA technologies like managed file transfer (MFT) come into play. When organizations adopt software that can handle repetitive tasks, they not only make their data management more secure and support efforts to comply with regulations like HIPAA, but they make their people more productive by allowing them to focus on tasks befitting their skills. In fact, adoption of automation is now seen as a priority investment. According to the research firm Enterprise Management Associates (EMA), 85% of organizations today regard adoption of automation technologies as strategic, and 84% are adopting IT automation in support of their digital transformation initiatives.

Our customers in healthcare (and many other industries!) use Diplomat MFT to achieve greater operational efficiency and support their staffs with a reliable tool for automating the secure transfer of sensitive patient data to health insurance companies, government agencies, third-party service providers, and other healthcare organizations. Diplomat MFT is an easy-to-use, no-code platform that automates key aspects of transferring protected health information (PHI) like file encryption, documentation for audits, scheduling, and notifications. We’ve also built Diplomat MFT to work seamlessly with all the cloud services and storage providers so you can send, receive, store, and retrieve sensitive data with ease.

Contact Coviant Software Today

And as if that wasn’t a sweet enough deal, we offer the award-winning Diplomat MFT and our top-rated customer service at an ethical price. Whether you are a smaller clinic or a large healthcare network, Diplomat MFT comes in a configuration that makes sense and at a cost that makes even more sense. So, get in touch with us and we’ll show you how you can use secure, managed file transfer software to make your organization more efficient and secure.